Archive for May, 2009


University Sustainability Sites: Getting Beyond 101

Universities can play a central role in creating a more sustainable way of life, not only by nurturing innovators and educating the next generation in sustainability concepts and technologies, but also by modeling sustainable systems on campus.

Most of the universities we’ve talked with recognize this, and are taking meaningful steps in those areas. They often don’t communicate well about their efforts, however—we’ve reviewed quite a few campus sustainability sites in the course of our university work (for an example of that, see our Stanford project profile), and found many a poor stepchild or filing cabinet.  We’ve also found some that do it right. In honor of graduation season, here are the hallmarks of excellent sustainability sites:

  • Achievements are foremost
  • School policies, goals, and strategy are front and center
  • Reports and facts are easily accessed
  • News is prominent and current
  • Content is deep, with overviews for people who want the basics and details for those who want to dig in
  • Organization is logical for external audiences
  • There are easy ways to take action or access action info in top navigation
  • Language is clear, direct, and free from jargon and insider terms
  • Users are sent off the site as little as possible

Sites that hit these marks are most likely to engage the campus community and impress prospective students and faculty. We’ll address them in more detail in future posts.

The Thinkshift Credibility Quotient Goes Beta

I’m excited to report that the Thinkshift® Credibility Quotient™ is ready for public consumption: we are beta testing it now, and would love your feedback.

We’ve been working on the CQ (as we call it in-house) for some time, and it’s exciting because as far as we know, this is the first system for measuring the credibility of communications—and letting people see how they stack up against competitors.

Why credibility? It’s a huge issue for companies trying to get people to adopt clean technology or a new approach, and for any company or institution promoting sustainability initiatives. (Don’t want to be accused of greenwashing? You’d better be credible.) It’s essential to being persuasive, whether you’re trying to convince people to buy a product or service, support your endeavors, or take action on an issue. And it’s just too important to assess based solely on insider impressions.

The CQ rates the credibility of any type of communication (websites, reports, marketing collateral) on a weighted 100-point scale. The system considers 10 factors integral to credibility and scores for each, with the most important receiving the most weight. The CQ rating (or grade) is the sum of those scores.

Thinkshift can provide a Credibility Quotient for a single communications vehicle or an entire program, or benchmark an organization’s communications against others in its field.

You can download a PDF that tells you more about how the CQ works and includes sample ratings (short versions) here: http://www.thinkshiftcom.com/ThinkshiftCQ_beta.pdf.

We’d love to know what you think: Do you see the value? Is it something your organization, or one you’re familiar with, could use?