Archive for the ‘sustainability’


Matching Mouth to Money

The phrase “put your money where your mouth is”  has been coming up a lot here lately—in part due to our work with New Resource Bank, which lets sustainability-minded businesses, nonprofits, and individuals do just that, and in part due to our decision to join 1% for the Planet.

If you’re not familiar with it, 1% for the Planet is an alliance of businesses of all sizes that commit to give one percent of their yearly revenues to environmental nonprofits. And the organization holds members to it–you have to submit tax documents and proof of donations to maintain membership.

We’d been thinking of doing this since learning of 1% via a Fast Company interview with Patagonia founder Yvon Chouinard, who co-founded the organization with Craig Mathews, fisherman and owner of Blue Ribbon Flies. What finally kicked us into gear was hearing Hunter Lovins give her “The Business Case for Sustainability” speech at New Resource’s bimonthly speaker/networking event, re:think.

Lovins includes an apt quote from Interface chair Ray Anderson: “What’s the business case for destroying the planet?” But what really got to us was her parting question, “What are you doing?” Somehow, “helping sustainable businesses and environmental nonprofits” didn’t sound like enough. So here’s another chip on the table.

Try it—it feels good.

The Upside of Transparency: Why It’s Worth the Risk

Current talk about the Obama Administration’s trouble with transparency reveals a strong parallel with sustainability-oriented businesses: it’s easy (and sounds so nice) to say you’re committed to transparency; try to deliver on that promise and you’re likely to encounter walls of uncertainty, fear, and bureaucratic resistance.

When transparency means revealing unfavorable or unflattering information (and it usually does to some extent), companies and institutions often get cold feet. They consider the negative publicity that could ensue and decide they can’t risk it. What they often fail to consider is the risk of continuing to hide and the benefits of public confession.

Someone’s bound to find out your secrets eventually, and then you have no control over the story. On the other hand, social psychology research, along with plenty of anecdotal evidence, shows that organizations that acknowledge problems—and say what they’re doing to address them—are perceived as more credible. Telling the truth makes you trustworthy. This is why attention to challenges is a factor in the Thinkshift Credibility Quotient™ (see an earlier post on how this applies to companies introducing advanced technologies).

You may be familiar with one of the best examples of transparency and acknowledging challenges: Patagonia’s Footprint Chronicles program, which traces the company’s products through the supply chain. If not, here’s a look at the site in action:

I look up a jacket, and the website tells me the sustainability “good” (it’s recyclable), and the “bad” (the waterproof finish uses a chemical that persists in the environment). It also tells me they’re researching alternatives, but for now the finish stays because it’s essential to performance.

The fact that they’re telling me a negative thing makes the positives they point out all the more credible. It also has the interesting effect of making me as a potential purchaser share responsibility. They’ve told me about the chemical; if I want to reduce its incidence, I can forego waterproofing. If I want the waterproofing, I am partly responsible for the sustainability problem. Nice, huh?

Events on Changing Behavior & Sustainability

Changing behavior, at the corporate level as well as the individual level, will be key to solving our energy problems and reducing the world’s carbon footprint. (Often it’s the elephant in the room, sharing the sofa with energy conservation.)

Information alone isn’t going to accomplish the task, and a couple of events are coming up that look at this issue. One is the Behavior, Energy and Climate Change conference in Washington, D.C., Nov. 15–18 presented by ACEEE, Stanford’s Precourt Energy Efficiency Center and the University of California’s  California Institute for Energy and Environment. (I’ll be there, presenting on Thinkshift’s Credibility Quotient assessment tool in the poster session.) It will bring together industry, academics, policy makers and others to consider the latest research, pilot projects, and more.

One of the main speakers will be Doug McKenzie-Mohr, who’s also presenting a two-day workshop, “Fostering Sustainable Behavior,” Nov. 2–3 in Portland and Nov. 4–5 in San Francisco. McKenzie-Mohr literally wrote the book on the subject, available as a free download from his website (which is loaded with articles, case studies, and forums). Workshop info is on his site; registration is here. (Thanks to the Triple Pundit post by Deborah Fleischer for alerting me to the workshop and the book download.)

Survey Says: More About the Questioners Than the Respondents

Do a survey about attitudes on any sustainability topic and it will get reported. And commented upon. And tweeted and retweeted. Everyone’s looking for insights on the cultural moment—or something that looks like insights because it has a number attached to it.

But what do surveys (about sustainability or anything else) really tell us? More and more I think, not as much about the people answering the survey as about the people constructing it. Case in point: a recent Rasmussen Reports survey finding that 47 percent of Americans reject the idea that they are selfish for putting economic concerns ahead of the fight against global warming.

What struck me was not the result—hardly a shock, since people don’t like to think of themselves as selfish—but the assumption behind the question: it’s the climate vs. the economy. This is a trope of anti-environmentalism, so perhaps it shouldn’t be surprising, but it’s particularly wrong-headed in this case, since multiple reputable examinations of the issue have found that not addressing climate change is far more costly than acting to curb it. When you know that, the question makes no sense.

Twenty-four percent said they weren’t sure—which reminded me that just about every time I’ve been surveyed, I’ve been asked at least one question I couldn’t answer. Not because I didn’t have an opinion on the issue, but because I rejected the premise of the question.

If you’re conducting a survey and want an honest read on what people are thinking, it’s essential to examine the assumptions behind your questions. Are you closing off the possibility of opinions that don’t conform to your perceptions? And when you’re evaluating survey data, it pays to think as carefully about the questions as you do about the answers. Whose opinion is being reflected here?

FTC’s Draft Green Guides Set a High Bar

Companies making vague and poorly supported environmental claims are about to get a smackdown from the Federal Trade Commission’s upcoming revised Guides for the Use of Environmental Marketing Claims (aka Green Guides), according to Victor Bell of Environmental Packaging International, which has been giving the agency feedback on the long-awaited revision. That is, if the guidelines are enforced—and Bell believes they will be.

Bell’s presentation at the recent Sustainable Packaging Forum conference in Atlanta caused a stir—many in the audience seemed taken aback by the draft guidelines’ stringency (and possibly by Bell’s delightfully vehement presentation of them). For example, Bell said, a brand name like Eco‐Safe would be considered deceptive if it leads consumers to believe that the product or package has environmental benefits that the manufacturer can’t  substantiate. A wrapper labeled “environmentally friendly” because it wasn’t bleached with chlorine would be considered deceptive if production of the wrapper created other harmful substances. And claims that packaging is recyclable will be considered deceptive unless they’re recyclable in at least 60 percent of U.S. communities.

I preceded Bell on stage with a presentation on the Thinkshift Credibility Quotient—the public debut of  the official version of our system for measuring the credibility of any communication. I was happy to see that the criteria we’re using line up neatly with the FTC’s draft guidelines. (Bell told me later that he thought I was saying essentially the same thing; I was just nicer about it. Maybe I shouldn’t have been!)

I see credibility questions popping up more and more—and I think companies that believe they can continue forever to make grandiose, unsupported claims are in for an unpleasant surprise.