Congratulations to Green Jobs Winners

Thinkshift is proud to be a Service Partner for the Green Jobs Award program, which recognizes companies that contribute to the environment and the economy and are leaders in green job creation.

The recently named 2011 winners are Better World Books, Pacific Biodiesel, Power Partners, Sacred Power Corporation, SolarCity, Sungevity and The Taylor Companies. Applicants were judged on their environmental contribution, quality of their jobs and benefits, diversity of employment opportunities, and their level of community engagement.

Benefits for winners include a package of pro bono business services provided by Certified B Corporations. That’s where Thinkshift comes in—we’re looking forward to working with one or more of these great companies on sharpening their communications strategies.

The program is sponsored by the SJF Institute, which works to support and accelerate impact entrepreneurs. Find out more here.

Sustainability gains from gaming

The Business Council on Climate Change presented a program last week on how games are inspiring ways to get people on board with sustainable behavior change. The presenters, from Blue Shield, Sabre Holdings, SunPower and RideSpring, all had great stories to tell about how their interactive contests are inspiring people to increase their environmental efforts, get healthier, carpool more, or boost their store of knowledge about solar power.

Goals for these programs vary: improve employee and customer health (Blue Shield), boost employees’ sustainability behavior and knowledge (Sabre), increase market awareness and sales (SunPower), and expand knowledge and use of alternative transit and ridesharing among commuters (RideShare). (More info and links to programs are at the BC3 site.)

The experiences of all four reinforce what research has been telling us all along about getting people to act more responsibly in all kinds of arenas.

Make it relevant. Sabre’s Leilani Latimer noted that employees didn’t care about environmental actions at home—they wanted to know what they could do at work. Blue Shield’s Bryce Williams had similar experiences with his program.

Don’t chastise. Admonishing people for bad behavior or not fulfilling a goal almost never gets results, at least in the long term.

Go team. Competition gets intense in the Sabre and Blue Shield programs, in which participant teams compete by performing environmentally friendly or healthy behaviors. The actions are recorded and tracked online.

Peer pressure works, even if you’re not in high school. Team members pulled their own weight, and everyone reported that knowing what everyone else was doing meant people weren’t likely to cheat. Several people noted that fame—for instance, seeing your name in a company e-mail announcing winners—is a motivator.

Prizes work (if they’re coveted). Paul McGrath of RideSpring swore by regular prizes (his programs provide them via random drawings), as long as they’re good ones.

Prizes don’t work (if they’re eh). Sabre’s program offers prizes to workgroups, but they’re so small that they’re not the main motivator, said Latimer.

Make it easy. No one will do anything if it’s too complicated, time consuming or difficult. All these programs feature easy online access and simple steps.

CNGVC Newsletter Ranks High in Quarterly List

The e-newsletter Thinkshift produces for the California Natural Gas Vehicle Coalition (CNGVC) has once again made the quarterly Vertical Response 500 list, this time at number 17—up from 264.

The e-mail marketing award recognizes top-performing Vertical Response customers. To qualify, customers must send four or more e-mails and achieve average open rates above 20 percent and click rates above 4 percent. The CNGVC newsletter typically gets open rates in the mid to high 20 percent range, and clickthrough rates in the mid 20 percent to high 30 percent range.

The consistent success of this newsletter just goes to show that substantive content, carefully tailored to audience interests, will shine through the clutter.

CNGVC Newsletter Earns Marketing Kudos

The e-newsletter Thinkshift produces for the California Natural Gas Vehicle Coalition made the Q2 2010 Vertical Response 500 list, at number 264.

The quarterly e-mail marketing award recognizes top-performing Vertical Response customers. To qualify, customers must send four or more e-mails and achieve average open rates above 20 percent and click rates above 4 percent. The newsletter typically gets open rates in the mid to high 20 percent range, and clickthrough rates in the mid 20 percent to high 30 percent range. The exception: the July 12 issue had an incredible 85.25 percent clickthrough rate.

I wish I knew how to repeat that. What I do know is that the consistently high open and click rates for this newsletter are driven by rigorously targeting content (including original reporting) to audience interests.

Getting Energy Efficiency Out of the Granny Panties Zone

Why don’t energy efficiency technologies and strategies get people as excited as a Tesla roadster? On the face of it, duh. It’s the brains of it that make it a head-scratcher.

As the American Council for an Energy Efficient Economy reported last year, economic data and the historical record suggest that “energy efficiency investments can provide up to one-half of the needed greenhouse gas emissions reductions most scientists say are needed between now and the year 2050″ and “investments in more energy-productive technologies can also lead to a substantial net energy bill savings for the consumer and for the nation’s businesses.” In other words, energy efficiency is probably the single most effective greenhouse gas reduction strategy we have, and it saves you money. What’s not to get excited about? Are people that distracted by bright shiny objects?

Yes, we are. Advocates have been lamenting the unsexiness of energy efficiency for some time: it’s the granny panties of the green economy. Many see the solution in language—what we need is a new term, one less evocative of slide rules and more inspirational. I’m all for motivating, send-the-right-message language—that would typically be my go-to solution. But I think what we need here is something more physical.

Energy efficiency faces two obstacles that strike me as more serious than its nerdy name: invisibility and implausibility. The beauty and the downfall of many energy efficiency measures is that they work in the background, without anyone being aware that they’re happening. And the potential savings from these measures often inspire skepticism more than any other reactionremember how President Obama’s campaign opponents mocked him for suggesting proper tire inflation as a way to save gas?

People think that if a solution like that really were effective, it would already be standard practice—someone would have told us about it already. That assumption ignores the powerful forces of inertia and the culture of heedless consumption (most Americans haven’t worried much about saving energy because we haven’t had to—even the simplest strategies are easily missed if you’re not looking for them), but it’s powerful nonetheless.

I suspect that we need to make energy consumption a thing: people need to be able to see it happening. It has to come out of the background and be made concrete through web interfaces, dials, beeps, texts from your tires, whatever. That might compromise design simplicity (another efficiency value), or even slightly reduce energy savings, but what’s more effective—a theoretically perfect solution that few use, or something a bit too tricked out that gains mass acceptance?

It may pay to remember that out of sight often means out of mind.