CNGVC Newsletter Earns Marketing Kudos

The e-newsletter Thinkshift produces for the California Natural Gas Vehicle Coalition made the Q2 2010 Vertical Response 500 list, at number 264.

The quarterly e-mail marketing award recognizes top-performing Vertical Response customers. To qualify, customers must send four or more e-mails and achieve average open rates above 20 percent and click rates above 4 percent. The newsletter typically gets open rates in the mid to high 20 percent range, and clickthrough rates in the mid 20 percent to high 30 percent range. The exception: the July 12 issue had an incredible 85.25 percent clickthrough rate.

I wish I knew how to repeat that. What I do know is that the consistently high open and click rates for this newsletter are driven by rigorously targeting content (including original reporting) to audience interests.

A Little Focus, Please

I recently got an e-newsletter from the Sierra Club with a subject line that told me there are 6,000 things I could do to “pitch in for America.” It was a reminder to me about focusing communications and knowing your audience. I don’t want so many options, and neither do most people. And the pitch is so vague I almost trashed the e-mail without opening it. Turns out, the pitch was for MLK Day service events—it would have been better to let me know that, and direct me to events in my area. Even if I couldn’t volunteer, I might be curious about what my neighbors are doing.