Bringing Things Down to Size

Big numbers without context are rife in discussions about climate change (not to mention the state of the nation’s economy). I find it annoying: if you say you will eliminate XX tons of CO2 but don’t provide context or state it as a percentage of what’s possible, it isn’t informative.

But providing context often isn’t easy, as Natalie Angier points out in a N.Y. Times article about Fermi problems. 

Fermi problems (named for the physicist, who used them as brain refreshers with his atom bomb team), take a big question and break it down to smaller components to get an estimated answer. One question the article posits is, if you take all the miles Americans drive in a year, how far into space would it go? What’s revealed in the process can be as revealing as the answer itself. Unraveling the question flexes the brain with news ways of thinking, and gives communicators new ways to get the point across, too. It can tell a story of sorts, and make the abstract real.

In answering the miles question, you find out how many miles the average person drives (per Angier’s mechanic, it’s about 12,000). Say there is one car for every two Americans, that’s 150 million times 12,000, or 2 trillion miles. Then note that Pluto, the unplanet, is only 3 billion miles from here, and you’ve got a nice way to make the staggering concept of all those miles driven more concrete.

Angier also looks at a topical problem: how much cropland is needed if we decide to fuel our cars solely with corn-based ethanol? Lawrence Weinstein, co-author of a book* on Fermi problems, uses calories consumed as the starting point. There are 30,000 calories in a gallon of gas, and the average car uses a gallon or two a day. Since a person needs only 2,000 to 3,000 calories a day, Weinstein says, we’d need “20 times more farmland, so this could be a bad idea.”

You can also help people comprehend amorphous figures by translating them into everyday concepts. For instance, to show how much bigger 1 billion is than 1 million, you could point out that 1 million seconds equals 10 days, and 1 billion seconds runs to about 32 years. Neat.

If you’ve made it this far, I’d love to know if anyone has ideas for relating carbon equivalents. I want to see an alternative to “the equivalent of taking XXX cars off the road.” Just how much CO2 does a car produce? Taking it off the road for how long? It muddies the issue, provides no simple, concrete image, and says nothing about the amount of pollution relative to the problem.

*Guesstimation: Solving the Worlds Problems on the Back of a Cocktail Napkin, by John A. Adam and Lawrence Weinstein. We have to love this, given how Thinkshift got started.

Open Space Report a Big Hit With Media

We’re really proud of our clients, Greenbelt Alliance and the Bay Area Open Space Council, for their success with the publication “Golden Lands, Golden Opportunity.”

The San Francisco Chronicle’s Sunday editorial says, “The case for a regional approach to land use has rarely been spelled out so eloquently.” The piece quotes the report liberally, which tells us that “Golden Lands” is doing exactly what’s intended. The Chronicle also used the report as the basis for a February 4 news article, “Report Urges Preserving Bay Area Outdoors.” An editorial in Monday’s San Jose Mercury News supported the report’s goals as well, and it’s being covered in publications across the region.

Thinkshift worked with the two organizations and graphic designer Karen Parry of Black Graphics to develop “Golden Lands” as a core communications tool for use with the media and policy makers at state, regional, and local levels. The report, based on two years of intensive research and analysis involving land experts across the nine-county Bay Area, argues that  saving Bay Area open spaces, parks, and agricultural lands will benefit the entire state and is essential to maintaining the region’s social and economic vitality.

Thinkshift developed a fledgling idea into a full creative concept, refined messaging, outlined the report, identified content needed to tell the story and make the case, and wrote most of the copy. Focus and consensus-building were critical: the project brought together stakeholders from about 30 organizations.

Serious Fun

For a while now I’ve been mulling over an idea from David Boyle of IDEO—the concept that behavior follows inspiration. He was talking about what it takes to get people to change their ways and do the right (sustainable) thing during a West Coast Green conference session. Boyle refers to the Prius as the hair shirt of transportation—not very comfortable but it sure makes a statement—and it appeals mainly to the green-inclined. If we want to inspire people (and companies) who are not green to be behave sustainably—we shouldn’t be so darn serious and crunchy granola.  We can also inspire by example, showing people why it matters and what they can do.

Want some inspiration for more fun in communications?  Just see how the fine, pun-loving folks at Grist do it.

The Art of Making People Care

You’ve got it all going on: carefully crafted position papers, an e-mail activist network, troubling statistics, an encyclopedic Web site, a passionate staff. So why haven’t you changed the world yet? Maybe your key audiences don’t care—or don’t care enough.

After all, they’re not nursing your particular outrage hangover every morning. They have other problems. Tap into those, and you can make people care. While you’re at it, engage their hearts as well as their minds. Provide food (not medicine) for thought. And give skeptics a reason to believe.

What’s in it for me? Sure, doing the right thing should be its own reward, but it never hurts to sweeten the pot. If you’re promoting legislation, get to know key legislators’ interests, and relate your interests to theirs. Spell out how the issue touches the politician’s voter base—and get the affected voters to help you make your case.

Trying to rouse an apathetic public? Show them how solving this problem will save their kids from harm, improve their job opportunities, or otherwise rock their world. If people know how your issue relates to their lives, you’ll get their attention.

That story made me cry. Move people emotionally, and you’ll move duffs out of chairs and dollars out of wallets. If you can tell real people’s heartbreaking or inspiring stories in an honest way, you can motivate activism.

Best of all: get people to tell their own stories. Amnesty International has motivated a worldwide army of letter writers by bringing them harrowing first-person accounts by prisoners of conscience. Encourage human connections and you’ll get a response.

Reading can be fun! You have to educate people; you don’t have to make it painful. Lively, fat-free backgrounders make it easy for people to learn about your issue—and you’ll keep them engaged long enough to persuade them. Dull, difficult, or insubstantial material pushes away everyone who isn’t already convinced. Why would you want to do that?

That’ll never work. … No, wait, maybe it will. Sometimes people don’t care because they don’t let themselves. Maybe they’ve volunteered or contributed before and seen no results. Maybe they don’t want to get engaged in a struggle with no end in sight. Maybe they’re just cynical.

You need to prove to them that they can make something happen—and that you have made something happen. Talk up your successes everywhere, all the time. In this context, bragging is good. Don’t be afraid to tout small victories—they show people how each step takes you closer to the goal. Profile volunteer or activist achievements. And demonstrate that you have a viable plan—share your strategy (in everyday language) and provide evidence that it will work.

People won’t care because you tell them to; they’ll care because you touch them where they live—and because you leave them no excuse not to.

First published in Words That Work, February 2006.